I just got back from the dealership, well a little bit ago, but i had been having a problem with my brakes, they shook like they were warped, so i took it in and they called me telling me it was done, same old song and dance.. well i get there and the service guy tells me that the warrenty from gm, on the brakes is only good until 12,500 miles.

Now that doesn't make sense, to me because i even got the extended warranty until 75,000 miles bumper to bumper, the sales guy even told me that the ONLY thing not covered was the clutch, and stuff for that. But since mine is an automatic, he said everything would be covered until 75,000. So I'm here asking if anyone can make some sense of this for me. Doesn't my brake warranty fall under the regular warranty? It doesn't make sense to me.

thanks

Josh

WTF is he saying?

I was told by my dealer it does not cover brakes, and belts, things they consider normal wear. I hope you find better luck.:smile:

I was told by my dealer it does not cover brakes, and belts, things they consider normal wear. I hope you find better luck.:smile:
same here

Well, I know Z-Man just had his brakes done under warranty and he has over 30,000 miles on his HHR?!?

well when i took it in, all they did was turn the rotors... and i for one have never had a set or rotors turned when they warped. well i did once, and not long after i had them turned they were messed up and shook again. Basically i dont want to have these rotors get messed up another 10,000 miles down the road, and have them tell me sorry we cant to crap about it.

First: You dont turn rotor, the only thing that it will do it to make them worst, they take some beef off them....

Second: If GM dont cover them, the dealership in future sake, should do something, they can find a way between the warranty line to keep a customer happy, I was a technical advisor for Harley-Davidson here, and I alway find a way(Legal) to make the customer happy, I even ask favor to my H-D rep. to help me in this way....

So how come they can do that!????:eek:

My dealership is working hand and hand with there customer, sure they are not god, but they try to helph there customer in every way they could, sure you can make every body happy. Sometime the way we are in face of the advisor or the guy himself, will do that the problem will be fix.

Had mine done at 25K. I was told the same thing by my service advisor.
I just told him it would be best to just go ahead and do it, so i don't have to call GM and have them tell him to do it. He said he would make some calls and he had it done for me. Said he "Found a loophole" . I could care less what he found as long as my brakes got fixed. Maybe you just have to be an ass right from the start. Always works for me.

Had mine done at 25K. I was told the same thing by my service advisor.
I just told him it would be best to just go ahead and do it, so i don't have to call GM and have them tell him to do it. He said he would make some calls and he had it done for me. Said he "Found a loophole" . I could care less what he found as long as my brakes got fixed. Maybe you just have to be an ass right from the start. Always works for me.


I was saying that a positive and polite attitude alway make it way!! ;)

i try not to be an ass, but i can if i really must, this is the first time i took it in to be fixed, and didnt want them all pissed off at me.

First: You dont turn rotor, the only thing that it will do it to make them worst, they take some beef off them....


thats what i thought to... i really wished they would of just changed them completely. but he (the service manager guy) told me that they wouldn't do that.

well when i took it in, all they did was turn the rotors... and i for one have never had a set or rotors turned when they warped. well i did once, and not long after i had them turned they were messed up and shook again. Basically i dont want to have these rotors get messed up another 10,000 miles down the road, and have them tell me sorry we cant to crap about it.


Josh
Dayton in post #5 stated that I have had mine done more then Once by the Dealership. This is True, and not only replaced my Rotors they did the Brakes 3 times in 36.000 mile on my 2006 HHr 2LT was only 11 months old when I hit 37,000 miles on my ride. I know what the warranty says and I also know what the Dealership says. Now The Dealership were I purchased my HHr did not give me Good Service that I am use to, So I went some were else and guess what It worked They did every thing for me Replaced my Brakes and Rotors and also replaced my Front gas struts at no cost to me due to a Gas Leak that I was not aware of. Good Luck with yours, I think the Dealership can do what ever they want. If you are not happy with the Dealership's service then do what I did and call the number in your owners and get a complaint Number.

Good luck bud

Rudy (Z-Man)

a friend of mine is a service manager at a local chevy dealer, and he has told me that they can "good will" whatever they want to keep customers happy. gm will not pay them back for "wear items" after 12,000 miles, however. thats clutch, brakes, belts, etc. i would certainly shop around like zman did. i am sure the next time you go to buy a car, you will buy from the shop that did the work, instead of the one that wanted to charge you. its a shame all dealers dont realize that.

If it were me I would do two things. Ask them to point out in the owners manual/warranty literature where it says the brakes are not covered in the 3 year warranty. I know they are not covered in the 5 year/100000 mile warranty, but where does it say they are not covered by the 3 year warranty. Did you look? Can you find it? I can not. Second, I'd make a nice call, not a complaint, to the GM Customer Service 800 number and simply ask "are brakes covered under the 3 year/36000 mile warranty"?

Rickh.....

You probably missed it. But, it IS a very argueable subject. Page 7-8 of the Warranty and Owner Assistance Information handbook covers owners' Maintenance responsibilities and specifically says, "Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack of maintenance is not covered". Turning the page, "Items such as : Filters, Brake pads/linings, etc. etc. .....are covered only when replacement or repair is the result of a defect in material or workmanship."(that would be the arguement). But if your a "dick" about it, the dealer could always say, "I'll replace the rotors (possible defect) but the cost of brake pads and linings will be yours". Understand, as a dealer, I wouldn't do this. But, with some attitudes that I have witnessed, I couldn't blame them.

Little known fact, pads are covered for 2 years or 24k, per gm, and rotors are covered for 3 years 36k, unless you drive with one foot on the brake pedal your pads should not be worn out. I have seen many instances where rotors will rust, cause pulsation and wear the pads down. I have replaced many rotors and pads at 30k plus miles. Just and FYI....Below is a copy of part of a bulletin....

Subject: Warranty Admin. - Brake Warranty Service and Procedures #00-05-22-002I - (11/30/2006)



Models: 1999-2007 GM Passenger Cars and Light Duty Trucks

2003-2007 HUMMER H2

2006-2007 HUMMER H3

1999-2004 Isuzu Light Duty Trucks (Canada Only)

2005-2007 Saab 9-7X (Canada Only)

1999-2007 Saturn Vehicles (Canada Only)




--------------------------------------------------------------------------------

This bulletin is being revised to update the Warranty Information. Please discard Corporate Bulletin Number 00-05-22-002H (Section 05 -- Brakes).




BRAKE WARRANTY
Brake Rotors:

• Brake rotor warranty is covered under the terms of the New Vehicle Bumper-to-Bumper warranty. Reference the vehicle's warranty guide for verification.

• Rotors should not be refinished or replaced during normal/routine pad replacement.

• Rotors should not be refinished or replaced and is ineffective in correcting brake squeal type noises and/or premature lining wear out.

• Rotors should not be refinished or replaced for cosmetic corrosion. Clean up of braking surfaces can be accomplished by 10-15 moderate stops from 56-64 km/h (35-40 mph) with cooling time between stops.

• Rotors should not be refinished or replaced for rotor discoloration/hard spots.

• Rotors should be refinished NOT replaced for Customer Pulsation concerns. This condition is a result of rotor thickness variation, usually caused by LRO (wear induced over time and miles) or corrosion (Lot Rot).

• When rotor refinishing, only remove the necessary amount of material from each side of the rotor and note that equal amounts of material do not have to be removed from both sides on any brake system using a floating caliper.

• Rotors should be refinished for severe scoring -- depth in excess of 1.5 mm (0.060 in).


Important: If the scoring depth is more than 1.5 mm (0.060 in) after the rotor is refinished, it should be replaced.


• It is not necessary to replace rotors in pairs. Rotors may be replaced individually. However, caution should be exercised, as a variance in surface finish may cause a brake pull condition.

• New rotors should not be refinished before installation. Original equipment rotor surfaces are ground to ensure smooth finish and parallelism between mounting and friction surfaces. If a new rotor has more than 0.050 mm (0.002 in) Lateral Run Out (LRO) when properly mounted on the hub, correct it using one of the following methods:

1. For hubless rotor designs, use the correction plate procedure found in the "GM Brake Service Procedure for Hubless Rotors" outlined in this bulletin.

2. For hubbed/trapped/captured rotor designs, refinish the rotor using an On-Car lathe and the procedure outlined in this bulletin.

• Never reuse rotors that measure under the Minimum Thickness specification. In this instance, the rotor should be replaced.


Important: If the Minimum Thickness specification is not visible on the rotor, reference Service Information (SI) for the specific vehicle application. DO NOT use any other manufacturers rotor specifications.


Brake Pads:
• Consideration should be given for covering brake pads up to 39,000 km (24,000 mi) (excluding owner abuse, excessive trailering, or the situations that would not be considered normal use).

• Installation of new rotors does not require pad replacement. Do not replace pads unless their condition requires it - excessively worn, damage or contaminated.

Brake Wear:
Several factors impact brake lining wear and should be taken into account when reviewing related issues:

- heavy loads / high temperatures / towing / mountainous driving / city driving / aggressive driving / driver braking characteristics (left foot or two feet)



The following are conditions that may extend brake lining wear:

- light loads / highway driving / conservative driving / level terrain

Had my 07 (11k miles) in for steering wheel jiggle when applying brakes most noticeable above 55 mph. Was told that wheels were out of balance but they had to send out because GM used different weights on these rims (chrome). When I got the car back the service manager told me they also had to turn the rotors and they had all four tires balanced. It is better but I don't understand the balance issue or what life the rotors have left since they have been turned. Any ideas??

http://i119.photobucket.com/albums/o132/pats50fan/smilies/welcome4.gif to the site!!!

Night- Thanks for that update. The rental HHR I'm driving now has crazy warped rotors at 13K. Then again it is a rental...but judging the history of GM rotors it seems to be not if but when for a lot GM owners

I know it was for me with my Vue...3 sets of rotors in less than 27K


Goose

PS maybe food for thought...my Matrix is the first car I had since 2000 that has not had ABS...62K on the clock and no shudder and original pads and rotors....My Vue, ZX3 and Maxima all had ABS and all had rotor problems with warping....

PS maybe food for thought...my Matrix is the first car I had since 2000 that has not has ABS...62K on the clock and no shudder and original pads and rotors....My Vue, ZX3 and Maxima all had ABS and all had rotor problems with warping....
I've noticed the same thing, on my 2003 Malibu there were no warped rotor problems although I did wear down the pads and they were replaced under warranty.

I figured ABS was the cause of the premature wear on the one and only ABS equipped car we had. The last 3 vehicles I've had did not have ABS.

If there are problems due to technology its probably not as much a problem with ABS but more likely due to Traction control systems.