Key Stuck In Ignition Warrenty Extention - Not a recall #14632
05-13-2015, 09:46 PM
#51
Member
Join Date: 07-21-2014
Location: Southern California
Posts: 67
Some do and some don't. But in my opinion and in this instance, if you are experiencing EVERYTHING THAT I OUTLINED, it is a separate issue and should be repaired without charge.
This special Customer Satisfaction repair that I am speaking of should be attached to your VIN and the dealer should be able to see it on the GM vehicle information system......and NO CHARGE.
This special Customer Satisfaction repair that I am speaking of should be attached to your VIN and the dealer should be able to see it on the GM vehicle information system......and NO CHARGE.
05-14-2015, 03:21 PM
#52
Senior Member
Join Date: 11-05-2010
Location: Detroit, Michigan USA
Posts: 1,492
Hey Greenied1,
Looks like Snoopy has given you great advice (hat tip to you, good sir) but I would be happy to see if your HHR is included in this special coverage and answer any other questions you may have. PM me your VIN if you'd like me to do this.
Geoff G.
Chevrolet Customer Care
Looks like Snoopy has given you great advice (hat tip to you, good sir) but I would be happy to see if your HHR is included in this special coverage and answer any other questions you may have. PM me your VIN if you'd like me to do this.
Geoff G.
Chevrolet Customer Care
05-14-2015, 09:03 PM
#53
Member
Join Date: 07-21-2014
Location: Southern California
Posts: 67
Hey Greenied1,
Looks like Snoopy has given you great advice (hat tip to you, good sir) but I would be happy to see if your HHR is included in this special coverage and answer any other questions you may have. PM me your VIN if you'd like me to do this.
Geoff G.
Chevrolet Customer Care
Looks like Snoopy has given you great advice (hat tip to you, good sir) but I would be happy to see if your HHR is included in this special coverage and answer any other questions you may have. PM me your VIN if you'd like me to do this.
Geoff G.
Chevrolet Customer Care
05-31-2015, 10:38 PM
#54
Member
Join Date: 07-21-2014
Location: Southern California
Posts: 67
Quick little update. After Geoff getting me in touch with GM customer care, I finally have an appointment at the dealership. Even with the help from customer care, it has not been easy dealing with this dealership. I'm just hoping they're able to fix the issue and not cause any other problems while they're in there. It will be so nice to not have to have to push the release button every time I turn off my car! ��
On another note, I changed my real tail light bulb today! That was super simple! Yay!
On another note, I changed my real tail light bulb today! That was super simple! Yay!
06-01-2015, 09:35 PM
#55
Senior Member
Join Date: 11-05-2010
Location: Detroit, Michigan USA
Posts: 1,492
Quick little update. After Geoff getting me in touch with GM customer care, I finally have an appointment at the dealership. Even with the help from customer care, it has not been easy dealing with this dealership. I'm just hoping they're able to fix the issue and not cause any other problems while they're in there. It will be so nice to not have to have to push the release button every time I turn off my car! ��
On another note, I changed my real tail light bulb today! That was super simple! Yay!
On another note, I changed my real tail light bulb today! That was super simple! Yay!
Regards,
Geoff G.
Chevrolet Customer Care
06-09-2015, 09:49 PM
#58
Member
Join Date: 07-21-2014
Location: Southern California
Posts: 67
Dropped off my hhr last night to be repaired today. Didn't get a phone call all day with any status update. Finally called the dealership at around 1530 only to find out that I need a new shifter and it's special order from Michigan. So, might not get my car back until Thursday now. Very hard to be without a car for two to three days so asked about a loaner and was shot down really quickly on that as it's not a recall. Feeling a little frustrated but just hoping they do a good job at this point.
06-10-2015, 09:25 AM
#59
Technical Moderator
Join Date: 01-23-2009
Location: Fredericksburg, Virginia
Posts: 24,685
Too bad dealership techs can't be bothered to just fix the shifter. Normally just a shot of WD40 will do it. Sometimes the Dorman kit if it's the shaft broken.
Last I heard the shifter assembly was "not available".
Last I heard the shifter assembly was "not available".
06-10-2015, 08:58 PM
#60
Member
Join Date: 07-21-2014
Location: Southern California
Posts: 67
You're so right Don!! Today I got a phone call saying that the part they "ordered" is out of stock in MI so they're doing a nationwide search for the part. Still no loaner, but no eta on when repair might be completed. Beyond frustrated now.