Broken Shift Cable at 58,000 Mi, not covered under 100,000 mi drivetrain warranty???
01-25-2011, 10:02 AM
#22
Deceased
Join Date: 06-30-2010
Location: Kannapolis NC
Posts: 25,739
Shifter cables are kind of like E-brake cables, braided steel with fittings at both ends, usually pretty dependable. You'll still find shifter linkages in some rear drive vehicles, but cable shifters are becoming more common. They gained favor in front wheel drive cars because of the offset position of the trans and the convoluted routing conventional linkages had to take. And they are cheaper too.
01-25-2011, 11:18 AM
#23
Founding Member
Join Date: 11-23-2007
Location: Texas
Posts: 8,210
If a customer wants to go into a dealership screaming, cussing and stating he/she will never buy another Chevrolet...then why should Chevrolet help them?
But if a customer comes in and wants to have a rational conversation seeking GOODWILL assistance...they will be more likely to receive help.
Bottom line the cable is NOT covered. Any GOODWILL assistance is tied to retaining the customer. If the customer is a lost cause and isn't going to buy another Chevrolet, then GOODWILL should not be offered. These are some of GMs guidelines for giving GOODWILL assistance.
Of course the purchase of an Extended Service Contract would have covered this cable. If a custmer opts to not spend the money for a contract, then they should happily pay for repairs, that would have been covered by that contract. When you roll the dice, sometimes you win, sometimes you lose.
01-25-2011, 03:37 PM
#24
Senior Member
Join Date: 07-03-2008
Location: jerSSey, exit 5
Posts: 1,664
Shifter cables are kind of like E-brake cables, braided steel with fittings at both ends, usually pretty dependable. You'll still find shifter linkages in some rear drive vehicles, but cable shifters are becoming more common. They gained favor in front wheel drive cars because of the offset position of the trans and the convoluted routing conventional linkages had to take. And they are cheaper too.
01-25-2011, 04:49 PM
#25
Deceased
Join Date: 06-30-2010
Location: Kannapolis NC
Posts: 25,739
Pretty simple, the cable runs are fairly short, its made of pretty stout material, and it works both in compression and tension. When you shift gears you are either pulling or pushing the cable as well as twisting it from side to side, the motions are controlled by the shifter gate. Cable shifters have been used for decades on automatic transmissions and with increasing frequency on manuals since the 60's, now its rare to find a linkage setup in a car. Some people say the cable shifters don't have the feel of a mechanical linkage, and that can be true, but most of the time a performance shifter or short throw kit can alleviate that.
01-25-2011, 08:53 PM
#27
Senior Member
Join Date: 07-23-2008
Location: Peoria, AZ
Posts: 1,148
This is the best policy. Its how i got mine rebuilt. Honest
01-25-2011, 11:54 PM
#28
Senior Member
Join Date: 07-16-2008
Location: San Antonio
Posts: 184
You are mistaken with your issue, GOODWILL is not WARRANTY.
If a customer wants to go into a dealership screaming, cussing and stating he/she will never buy another Chevrolet...then why should Chevrolet help them?
But if a customer comes in and wants to have a rational conversation seeking GOODWILL assistance...they will be more likely to receive help.
Bottom line the cable is NOT covered. Any GOODWILL assistance is tied to retaining the customer. If the customer is a lost cause and isn't going to buy another Chevrolet, then GOODWILL should not be offered. These are some of GMs guidelines for giving GOODWILL assistance.
Of course the purchase of an Extended Service Contract would have covered this cable. If a custmer opts to not spend the money for a contract, then they should happily pay for repairs, that would have been covered by that contract. When you roll the dice, sometimes you win, sometimes you lose.
If a customer wants to go into a dealership screaming, cussing and stating he/she will never buy another Chevrolet...then why should Chevrolet help them?
But if a customer comes in and wants to have a rational conversation seeking GOODWILL assistance...they will be more likely to receive help.
Bottom line the cable is NOT covered. Any GOODWILL assistance is tied to retaining the customer. If the customer is a lost cause and isn't going to buy another Chevrolet, then GOODWILL should not be offered. These are some of GMs guidelines for giving GOODWILL assistance.
Of course the purchase of an Extended Service Contract would have covered this cable. If a custmer opts to not spend the money for a contract, then they should happily pay for repairs, that would have been covered by that contract. When you roll the dice, sometimes you win, sometimes you lose.
$570 is a small price to pay for repairs on a vehicle these days. Proper maintanance alone is worth that.......
01-26-2011, 08:00 AM
#29
Senior Member
Join Date: 07-03-2008
Location: jerSSey, exit 5
Posts: 1,664
Pretty simple, the cable runs are fairly short, its made of pretty stout material, and it works both in compression and tension. When you shift gears you are either pulling or pushing the cable as well as twisting it from side to side, the motions are controlled by the shifter gate. Cable shifters have been used for decades on automatic transmissions and with increasing frequency on manuals since the 60's, now its rare to find a linkage setup in a car. Some people say the cable shifters don't have the feel of a mechanical linkage, and that can be true, but most of the time a performance shifter or short throw kit can alleviate that.
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