My first post and it's long
 

Hello fellow member, I am a new member here just been an owner since Jan 2011.I own a 2010 HHR LT, I got this in Jan 2011. I use it for work and have driven 15,500 miles as of today. Thursday 11-10-11 as I was leaving for work the car started making a howling and grinding noise. I thought it was coming from the passenger side. I removed the wheel inspected all hardware. all look good no damage or lose/broken connection. I tookit back home and parked.
Monday I took it to the stealer"sorry" Dealer, I explained my problem and at the end of the day I got a call from the dealer telling me that my right hub was damaged. I it looks like you hit a pot hole, and that they will not cover the repairs. I assured them I didn't. anyway I did not let them do the Hub for the price of over 700.00. $552.23 for each Hub alone not including labor and Taxes. I did not let do it
I bought my car back home. On Monday I ordered one right front hub. I replaced it and took the car for a test drive I found that the noise was still there. that same night I ordered a front Hub for the left side and had it Overnight. I installed the left side Thursday (today 11-17-11). I took the car for a test drive made alot of right and left turns it's OK going stright but as soon as I go 20to25 MPH the grinding in the right side starts, and the ESC light flashes on the dash if I applie the breaks the ABS growl sounds. I bought the car back home disconnected the Positive terminal on the battery. to clear the computer. after half hour I connected the Battery. I test drove the car and still the same. please help I am about to go back to the dealer and hopefully I can get them to look at it and repair it. it cost me $54.00 to get the 1st. diagnose. PS the ESC light comes on regardless if it's enable or not.the car takes over and pulls to the right I love my HHR sorry for the long story I just don’t want to leave anything out. Please accept my apologies In advance
Thank you

:welcome: - - - sorry you are having issues, hopefully someone knows how to help

Welcome to the site MedMilt. If there is another dealer close enough to ask I would go there, at under 16000 miles it shouldn't be making any nasty noises. Was that dealer where you paid your money ? sometimes they need a little reminder. :smile:

You shouldn't have to pay for warranty work..... If they say you hit a pothole tell them to prove it...... There would be a damaged wheel at the very least.


Oh.... and, Welcome to the forum

x 2 ^^

:welcome8: to the forum MedMilt!

I forwarded a copy of your post to Chevrolet Customer Service so you should hear back from either Michelle or Evan at Chevrolet soon.

To add to the statements of everyone who has weighed in on your issue, something isn't right here with the dealer's actions.

Thanks to all
 

Thank you for all of your replies, I have gone back to the same dealer today. And explained it to them one more time. I did not make a big deal about it on Monday. I just figure they did not want to warranty the necessary work, But after I replaced both Hubs and still having the same agonizing noise I returned today. I spoke with the original service writer and the service manager. Telling them I replaced the so called bad Hubs and for good measure I also did the driver side. For the price of one Hub from the dealer. My HHR is there right now and I am waiting to see the outcome. Hopefully they will fix it. I like to add this is not my only GM vehicle, for family use we have a Caddy CTS, for fun I have a C5 convertible corvette for work I have the HHR. I’m a GM man and Chevy is the most likely you will see me driving. Thank you for welcoming me to this great forum.

Thank you I appreciate it Thank you

Welcome! Hope they get this fixed up right! Keep us posted.

:welcome1:to the forum and hope everything comes out good for you:twothumbs:

MedMilt,

I'm sorry to hear you are having these problems. What is your dealer information?
Let me know, thank you!

Evan, Chevrolet Customer Service

all worked out
 

Hello everyone. Thank you for your suggestions and input. I replaced both Hubs and the car was still pulling to the right and making that annoying abs sound and the ETS light would come on as the car started to pull right and almost coming to a stop. I returned to the dealer on Friday. I let them know I was there on Monday and they told me that the Hubs were damaged. Well l have replaced both hubs. They took it in and by 230 pm the called me that the car was ready. when I picked it up I was told that the steering wheel sensor needed re-calibration and the computer had to be reprogrammed. I spoke with the service writer "Tony and the service manager Jim was standing by his side. I asked if they did the same test on Monday and if so why couldn't they also state that the Wheel sensor was out of wack. anyway The manager stated that he wished I was very satisfied and that if I bring him the old parts with the paid invoices he will submit it to GM to see if he can get me a refund.

PS thank you for the WARM welcome:thumb:

Very glad it appears to be all worked out now. And Welcome!

Excellent experience with Dealer
 

Well Here is the final outcome. on 1-12 2-12 one day b4 my birthday I received a check for the cost of one front Hub $207. 94. I want to thank the service manager Jim and the service writer, Tony. They kept their word, made me happy and I sure will bring my cars back. we own 3 GM cars a Vette, CTS and the HHR. If anyone asks me where they can bring their car I will recommend Robert Chevrolet. P.S this is the first time I mention the dealer by name. Thank you to all that posted looking forward to sharing and learning :twothumbs:

Glad to hear it all worked out. But it shouldn't have had to go as far as it did. They should have corrected it the first time.

Yep, Yep and Yep.

They did help you but they would have taken your money if you would have let them. This is a dealership problem not a Chevrolet issue so I would suggest a new dealership unless you really feel comfortable with them now.

Glad to hear all has worked out, this site has helped out a few times for me when I had issues I showed the service writer this thread in here and they fixed the issue, ChevyMgr and alot of ithers are a great help, welcome to the site (belated)