So what are my chances of getting the Rust problem fixed
Senior Member
Joined: 11-05-2010
Posts: 1,492
From: Detroit, Michigan USA
Went to the dealer today took them all of 2 seconds to say that they only cover rust that comes from the inner panels out. I nicely told him that I disagree and that I have done more than my share of body work .
He said it was caused by someone scratching the car in that area.
I showed him that the paint still shined there .I asked if he could at least take pictures and submit to gm just to look over the factory defect. He said no I would have thought. They could at least humor me by sending it in.
He said it was caused by someone scratching the car in that area.
I showed him that the paint still shined there .I asked if he could at least take pictures and submit to gm just to look over the factory defect. He said no I would have thought. They could at least humor me by sending it in.
Michelle, Chevrolet Customer Service
Thread Starter
Senior Member
Joined: 10-19-2011
Posts: 1,553
From: N.Y.
Thanks everyone
its just frustrating, I know that this vehicle was taken care of extremely well and I also understand that the salt in NY does a number on vehicles but when you get in other vehicles and there is no rust and they are older its pretty obvious what is going on.
I will try and get some pics tonight and post them and try another dealership.
I just cannot believe that I was told that it would not be covered because it was caused by washing the salt off
its just frustrating, I know that this vehicle was taken care of extremely well and I also understand that the salt in NY does a number on vehicles but when you get in other vehicles and there is no rust and they are older its pretty obvious what is going on.
I will try and get some pics tonight and post them and try another dealership.
I just cannot believe that I was told that it would not be covered because it was caused by washing the salt off
Senior Member
Joined: 03-19-2011
Posts: 140
From: 1000 Islands N.Y.
Rust gm knew
Hi I live in Clayton NY. 90 miles N of Syr. I bought my 2010 hhr from someone in syr. It had door rust at the lower seams. It was fixed [in syr] 2 days before I bought the hhr. The rust was back like 3 weeks later. I took it to a dealer in Watertown NY and they fixed it again just before b to b went off. That was abought a year ago. The rust is coming back a little now 10,000 miles later.
GM knew of this rust for years and never changed the process. There are a lot of hhrs out there with rust. The cause is the seam sealer they used or didn't use in that area.
SHAME ON GM. THEY SHOULD FIX THEM ALL WITHOUT QUESTION.
PS wifie loves her HHR.
later
GM knew of this rust for years and never changed the process. There are a lot of hhrs out there with rust. The cause is the seam sealer they used or didn't use in that area.
SHAME ON GM. THEY SHOULD FIX THEM ALL WITHOUT QUESTION.
PS wifie loves her HHR.
later
Senior Member
Joined: 08-29-2009
Posts: 1,813
From: Long Island, NY
Hi I live in Clayton NY. 90 miles N of Syr. I bought my 2010 hhr from someone in syr. It had door rust at the lower seams. It was fixed [in syr] 2 days before I bought the hhr. The rust was back like 3 weeks later. I took it to a dealer in Watertown NY and they fixed it again just before b to b went off. That was abought a year ago. The rust is coming back a little now 10,000 miles later.
GM knew of this rust for years and never changed the process. There are a lot of hhrs out there with rust. The cause is the seam sealer they used or didn't use in that area.
SHAME ON GM. THEY SHOULD FIX THEM ALL WITHOUT QUESTION.
PS wifie loves her HHR.
later
GM knew of this rust for years and never changed the process. There are a lot of hhrs out there with rust. The cause is the seam sealer they used or didn't use in that area.
SHAME ON GM. THEY SHOULD FIX THEM ALL WITHOUT QUESTION.
PS wifie loves her HHR.
later
