Well, well. Who did'nt notice that a certain chick was trolling this site[among others] from GM Customer Service, and picking up on all the mods, that people are doing, so GM would know what to look for in the future.
I posted while back that might be the case, and guess what? Looks like GM has enought ammo now, to bring out a TSB No-No on mods.
Kinda like the IRS, Give them infomation freely, out of fear, that they have a hard time finding out, so they can tax the Poop out of you.
I smelled a troll and dang if she was'nt.....huh, Michelle from Customer Service. She was taking notes and reporting back to her boss, all our mods.
As if anyone had'nt noticed. GM customer Service is a division of GM Corprate, and their main reason for being in business, is to try and find ways to deny you warrenty work, not service you, and they would like for you to believe. "Moon"

 

Service with a smile.....

 

All I can say is WOW. AFAIK she is not around right now because she has reported to us that she is undergoing medical stuff right now and will not be around for a bit. I really think that is a very harsh thing to say about someone that seems to be more of a support then a problem. FWIW they (GM) does not need spys to know what mods there are for these cars. They darn well know most all mods that can be done to these cars just by building the car itself. Let alone the many E-stores that sell aftermarket parts that list their products on their websites for all to view!!!!! Also performance parts have been around for decades.

 

Honestly, I think that's out of line. From what I can see, Michelle has just been trying to help. Did you forget about More_Torque_More_Hp? He's been playing with LNFs since day one. You think he doesn't know what guys are doing to these things, and he's in engineering.

 

I agree, GM blew up a tone of these little motors before they let us have them. Actually SAAB has been running these LNF's for years.

 

fwiw there is a customer service troll on css.net and someone put up a poll to ban her. she came on and this was her response:

Good morning everybody,
It seems I've caused a bit of a stir on the forum, and I'm sorry if I've made people leery. Thank you for creating this thread - it was really very good for me to look through and get a better understanding of how you all would like for me to assist.

A few issues I would like to clarify, and you can make your decisions from there.

I'm part of a new department for General Motors that reaches out to customers via social media (including forums like this one, Facebook, and Twitter). In doing this, we're hoping to assist customers who otherwise might not contact us regarding a particular situation.

In some ways, I acknowledge that my responses are perhaps limited in depth and scope (I believe somebody posted about "quotes from an owner's manual"). I am operating entirely from the GM-approved resources available to me, and when it comes to trouble shooting some problems an owner's manual is the only thing I can contribute from. Our approach to diagnosing concerns is that our dealerships are our eyes and ears, and that an in-person look at a vehicle is more accurate than a virtual one. We'd rather not have one representative of GM say one thing over the internet and another representative of GM say another in person at the dealership.

In regards to the frequent name changes that have occurred recently (Laura, Tricia, and now yours truly). Our department is growing, and as such when newer representatives come on board there is a shifting of assigned forums. Laura has moved on to other pursuits at this time, and Tricia's responsibilities have been shifted around as a result of the aforementioned expansion of our department. It is easier from the standpoint of keeping track of user names and passwords if we simply maintain the same one. I'm sorry if this has caused confusion or aroused suspicion.

And as for my VIN inquiries. I understand that many of you have modified your vehicles and can see why there would be worry about me voiding warranties. I have no part in that process, nor am I interested in doing so. You have purchased these vehicles and have every right to do whatever you wish to do with them. I realize you have to take me at my word on this one, and I appreciate that.

The reasons why I do ask for VIN numbers when I request to follow up with you is so that I can look into your vehicle's information to:
1) see if there are any open safety recalls that you need to be alerted about
2) inform you of your warranty parameters (exact date/time of expiration, special coverages, etc)
3) investigate past service history in the event of a vehicle concern (an extensive service history record helps build a case towards GM assisting with the costs of a repair, but isn't the only determining factor)
4) helps to build up our database so that the interactions I have with you virtually are recorded for "text-mining" of customer service records; this assists with GM issuing recalls or service programs for makes and models of cars

I hope this helps to clarify our purposes for engaging with forum posts. Again, I appreciate this feedback. I am here to serve you all in the ways that I'm able to do so, and can now adjust my approaches accordingly.

Many thanks,
Sarah
GM Customer Service

 

And if you believe this, I have a couple of bridges[Golden Gate-Oakland Bay] that I'd like to sell you.
Go ahead and believe your lying eyes, but don't say you have'nt been warned.
GM customer Service is part of GM Corprate, and they want all the info on you that they can get[by you giving it to them freely]. Why do they want Vin #'s ect.? Ask yourself that question, then believe what you will. I have been on this and other sites for years now, and I have yet to see GM Customer service do anything positive, for anyone. See any posts where anyone got help from GMCC? Nope, won't find any.
Myself, I don't give a hoot about the warranty now. I have mods, and have found out first hand, that Dealerships and Service reps, in this area, will not even touch your car, if they see any mods, not matter what they are. Been there-done that already, so I know how that works.
You can almost bet that anyone on here that has posted about any mods they have, is in GM's data base, so they can slap you down, when you apply for warranty work. Your nickle, do as you want.
Also Sarah, care to give us a I.D., so we can check to see if you're legit. Since you're asking for the last 8 digits of our vin#, and other personal information. Fair's Fair.

 

I may have been a little harsh in the above post.
Oh, By the way Sarah. Since you have verbally commited yourself to helping us on TSB's and recalls. Here's a couple of things that need looking at.
First the major clunking noise comning from the front suspension.[bad bushings, sway bar links, or maybe even a enginering design flaw. Mine has been making noise since the day I picked it up new. Dealer, Service Rep. and even GMCC denied warranty work[because I had Red color spings, and brake calipers were painted red].
Also, what about the power steering recall that the Cobalts got, that we did'nt get. The HHR-SS has the same exact power steering as the Cobalt.
If you're on here to truly help, then show us that you mean it, instead of talking about it. We need your trust, since you want our Vin#s, and other personal info.
So, get to work on the above problems, and get back to us on the fix. O.K.? "Moon"

 

The world and MICHELLE (the current CSR) are not out to get you. Ease up A LOT.

 

Actually, it's the same style but a completely different animal on the SS, as for the springs, they're red but are they genuine?