My Chevy salesman is clueless about the HHR SS
#12
I e-mailed my dealer the week before Labor Day weekend (my b-day) to let him know that I was finally ready to get that HHR as a b-day gift to myself. He called me back with all that he had in stock or could get for me, and I mentioned the SS model I had seen on the website and if he could tell me more about it--he had no idea they were coming out with one!
But I tell you, by the time I went in and was signing the papers for my S.Blackie, he knew all about the new SS's! So maybe the dealer's don't always know!
But I tell you, by the time I went in and was signing the papers for my S.Blackie, he knew all about the new SS's! So maybe the dealer's don't always know!
#13
Snoopy, you are absolutely correct, however, if you are in sales, I would THINK you would want to do as much "homework" as possible to know the product you are selling to better serve your customers. It doesn't take much to go online or read the boscures that every dealer has to educate yourself. Sadly in every "salesman" I have dealt with, that has not been the case. Makes no sense to me.
I would, as you suggested, expect a "professional" sales person to search other resources for some facts. But, again if they don't know.......
Also, this may change, but you really can't expect someone who is selling vehicles for 6-8 months (for many people, the car sales position is a temporary job), to know everything about the 20-25 models that Chevrolet makes. I understand SOME dealerships are looking into having particular sales people selling a particular model....like full size trucks, or Colorados, etc. Just as many dealers have 1 or 2 sales people dedicated to Corvettes or performance vehicles, a couple for any truck interest, a couple more for economy interests, etc. They now become "experts" in their given sales area.
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