Saw this on another forum and thought you might enjoy reading it

This is pretty funny.
Be sure & cancel credit cards before you die. This is so priceless, & so
easy to see happening, customer service being what it is today.

A lady died this past January, & Citibank billed her for February &
March for their annual service charges on her credit card, & added late
fees
and interest on the monthly charge. The balance had been $0.00, now
somewhere around $60.00. A family member placed a call to Citibank.

Here's the exchange:

Family Member: "I am calling to tell you she died in January."

Citibank: "The account was never closed & the Late Fees and Charges
still apply!!

Family Member: "Maybe, you should turn it over to collections."

Citibank: "Since it is 2 months past due, it already has been."

Family Member: So, what will they do when they find out she is dead?"

Citibank: "Either report her account to frauds division or report her
to
the credit bureau, maybe both!"

Family Member: "Do you think God will be mad at her?"

(I really liked this part!!!!)

Citibank: "Excuse Me?"

Family Member: "Did you just get what I was telling you - the part about
her being dead?"

Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)

Supervisor gets on the phone:

Fami ly Member: "I'm calling to tell you, she died in January."

Citibank: "The account was never closed, late fees & charges still
apply."
(This must be a phrase taught by the bank!)
Family Member: "You mean you want to collect from her estate?"

Citibank: (Stammer) "Are you her lawyer?"

Family Member: "No, I'm her great nephew."

Citibank: "Could you fax us a certificate of death?"

Family Member: "Sure" (fax number is given)

After they get the fax:

Citibank: "Our system just isn't setup for death. I don't know what more
I can do to help."

Family Member: "Well, if you figure it out, great! If not, you could
just keep billing her. I don't think she will care."

Citibank: "Well, the late fees & charges do still apply." (What is wrong
with these people?!?)

Family Member: "Would you like her new billing address?"

Citibank: "That might help."

Family Member: " Odessa Memorial Cemetery , Highway 129, Plot Number
69."

Citibank: "Sir, that's a cemetery!"

Family Member: "What do you do with dead people on your planet?

(Priceless!!)

No wonder all the help desks are going to India.


Alan

 

a good one, it's calling bureaucracy.... what a world

 

Just be sure to give your 2 week notice!!!

 

In the famous words of Carlos Mencia

DEE DEE DEE

 

I used to work for a Canadian trust company.

We never had a deceased flag for the acccount records, so we replaced their first name with "deceased".

Then the rocket scientists in Toronto got the idea to do direct marketing, so we were told to dump all the account info and send the info to the company hired to do the forms. Needless to say that was a major mistake.

Families were not at all impressed to get mailings starting with "Dear deceased"

We started scrubbing the account data after that episode.

 

The premise could be true but I doubt that was an actual conversation.
http://www.snopes.com/business/bank/deadcard.asp

 

Could one call up to say their gonna die in two weeks and want to cancel their card? Leaving a balance due. Think they would go for it?