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Ignition switch cylinder went ka-put!

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Old Jul 26, 2012 | 12:08 PM
  #111  
ChevroletCustomerService's Avatar
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Joined: 11-05-2010
Posts: 1,492
From: Detroit, Michigan USA
Originally Posted by ghostdragon
About 2 weeks after my car was repaired I received my notice/recall in the mail.

I filled out the forms and sent a copy of my repair bill to GM. They called me a few days later and told me I qualified for reimbursement and that they would be sending a check to cover what I paid out of pocket.
Within 5 days I had the check in hand. Awesome service!
I just wish the letter would have come before I had the problem!
I completely understand your point of view on this. However, I am very happy you had your reimbursement back to you in such a short time. I hope you have a great summer.

Have you been trouble free since?

Michelle, Chevrolet Customer Service
Old Jul 28, 2012 | 10:28 AM
  #112  
08HHRPA's Avatar
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Joined: 06-29-2008
Posts: 119
From: Northern PA
Originally Posted by sleeper
OK, called local dealer & they run my Vin, told me mine was not on the recall list..

I mentioned about the TSB special provision.. And was told my Ignition must be having problems for them to replace it..

Can anyone shed some light here.. I'm not having problems, but thought better to replace soon, & avoid any possible headaches.

Originally Posted by AceMan
Service department at Tom Benson Chevrolet in San Antonio, Texas told me today that the warranty on the ignition has been extended but it must break before they will fix it. (under warranty)

I guess that may save them some $$ in the long run but it can put us owners in a bind when it happens.
I just got a letter in the mail from Chevrolet that says pretty much the same thing.

It says, bolded, "Do not take your vehicle to your Chevrolet dealer as a result of this letter unless you believe that your vehicle has the condition as described above."

Interesting. They've identified this to the point that letters have been sent out to owners, but they won't fix it until it breaks, essentially leaving us stranded when it does. My nearest Chevy dealer is 20 miles away, as the Nissan dealership bought the one in town.

I like my HHR, I always have, but this casts a spector of impending failure just when I might need the vehicle the most.

My 2012 Kia Soul looks better now. At least I can drive that if my HHR locks up on me.
Old Jul 29, 2012 | 10:28 PM
  #113  
ghostdragon's Avatar
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Joined: 09-29-2011
Posts: 48
From: Ohio
Originally Posted by ChevroletCustomerService
I completely understand your point of view on this. However, I am very happy you had your reimbursement back to you in such a short time. I hope you have a great summer.

Have you been trouble free since?

Michelle, Chevrolet Customer Service
Have I been trouble free since? For this issue yes. For other issues, no.
My windshield washer pump quit working last week.
Old Jul 30, 2012 | 12:06 PM
  #114  
ChevroletCustomerService's Avatar
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Joined: 11-05-2010
Posts: 1,492
From: Detroit, Michigan USA
That is a major bummer! Is this something that you are going to try to tackle yourself?

Michelle, Chevrolet Customer Service
Old Jul 30, 2012 | 03:26 PM
  #115  
loveiskey79's Avatar
 
Joined: 07-30-2012
Posts: 1
From: KNOXVILLE, TN
im having this same problem as we speak. ive only had the car for 6 months. this is crazy. this item should be a recall. i cant afford to pay that much money.
Old Jul 30, 2012 | 03:44 PM
  #116  
ChevyMgr's Avatar
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Joined: 11-23-2007
Posts: 8,210
From: Texas
Originally Posted by loveiskey79
im having this same problem as we speak. ive only had the car for 6 months. this is crazy. this item should be a recall. i cant afford to pay that much money.
It is a recall and if yours isn't in the recall it has a special coverage.
Old Nov 17, 2012 | 08:26 PM
  #117  
QuickRick's Avatar
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Joined: 10-19-2008
Posts: 178
From: Outside the Capitol Beltway
So my cylinder froze up last night leaving a friend's house. My wife and I were fortunate to be able to borrow her car then arrange a tow the next day.

The good news is that the cylinder was fixed and on a Saturday too! The bad news is that the DIC settings switch on the steering wheel doesn't call up any information.....I guess that they left off a wire etc.

Hopefully this is an easy fix.

QR
Old Dec 22, 2012 | 09:57 PM
  #118  
ghostdragon's Avatar
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Joined: 09-29-2011
Posts: 48
From: Ohio
Originally Posted by ChevroletCustomerService
That is a major bummer! Is this something that you are going to try to tackle yourself?

Michelle, Chevrolet Customer Service
I will tackle this at some point. Probably after the first of the year.
Old Dec 23, 2012 | 12:43 PM
  #119  
ChevroletCustomerService's Avatar
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Joined: 11-05-2010
Posts: 1,492
From: Detroit, Michigan USA
I hope things will go smoothly when you get to it, ghostdragon.

Merry Christmas and a very happy New Year!

Michelle, Chevrolet Customer Service
Old Dec 23, 2012 | 01:30 PM
  #120  
Snoopy's Avatar
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Joined: 05-09-2006
Posts: 6,805
From: "Upland" Mesa, Arizona
Ahhhh. Michelle, it's Sunday. Why are you working? Aren't you on the GM Corp. Christmas shutdown?

Anyway, Merry Christmas and a Happy New Year.



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