metalhead52

Got a letter from GM today for my 2010 HHR. It doesn't say RECALL on it but says to call the dealer about replacing the ignition lock cylinder and the potential problems with it. Also says they will reimburse for any locks that have already been replaced. I haven't had any trouble with mine but I know many on here have. Anyone else get a letter?

firemangeorge

Haven't received any letters yet, but, I am going by my dealer in the morning to have them check on my 2010.

Rod Run

Didn't get a letter yet, but I know they did just issue a recall on my '09's ignition a couple weeks ago

XtremeSS

Yup I got that same letter today. I'm sure it has something to do with OUR location. It says I have until may 31, 2014 to get repaired free of charge. It says I can make the appt with dealer any time. I have heard others on this forum say that they will fix for free but not until the problem occurs. Not in this case....

ChevyMgr

If the letter says #12045 Customer Satisfaction, a dealer will replace the switch up until the program ends on 5/31/2014.

If the letter says #12089, Special Coverage, you don't do anything unless it breaks during the 10 year 120K coverage.

metalhead52

Good to know. My letter has 12045. I'll have to make an appointment after we get back from vacation. 1st road trip in the HHR!

ChevroletCustomerService

This is a Special Coverage that has been made available to certain HHR owner's. I believe it is VIN specific. If any of you would like me to research the VIN of your HHR about this please, don't hesitate to send me a private message with the VIN.

Michelle, Chevrolet Customer Service

firemangeorge

A big Thank You to ChevyMgr for keeping us updated on this. I went by my dealer and inquired about the recall. They looked it up, said OK, and when would I like to bring it in for the replacement? Can't beat that.

Side note. A friend at the dealer did a vin status inquiry.Read it when I got home and found this part interesting:

Required Field Actions:
Code Campaign Description Disposition Type Date Ex Date
N120045 Ignition Lock Cylinder May Bind Open ZCSP 4/18/12 5/31/14
-Rpl Ignition Lock Cyl
* Expires 5/31/14
Contact Information
Group: Sub Group:
Labor Operation Description
V2575 12045 Customer Reimbursement Denied
For US Dealers Only
V2573 12045 Install New Ignition Lock Cylinder
V2574 12045 Customer Reimbursement Approved

BOBB

Got my letter today about the ignition lock cylinder for my 2010 HHR. Bought it in February 2010 and this will be the first trip back to the dealer.

Haunted_Hot_Rod

I have to give props to Colonial Chevrolet In Norfolk, VA.

Got home today to find a check for the refund on my ignition cylinder replacement in the mail box. I was not expecting this for another 2 weeks.

Cheers
Doc