Letter from GM for ignition lock cylinder - Chevy HHR Network


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Old 05-22-2012, 03:02 PM   #1
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Letter from GM for ignition lock cylinder

Got a letter from GM today for my 2010 HHR. It doesn't say RECALL on it but says to call the dealer about replacing the ignition lock cylinder and the potential problems with it. Also says they will reimburse for any locks that have already been replaced. I haven't had any trouble with mine but I know many on here have. Anyone else get a letter?
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Old 05-22-2012, 03:09 PM   #2
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Haven't received any letters yet, but, I am going by my dealer in the morning to have them check on my 2010.
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Old 05-22-2012, 03:14 PM   #3
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Didn't get a letter yet, but I know they did just issue a recall on my '09's ignition a couple weeks ago
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Old 05-22-2012, 04:00 PM   #4
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Quote:
Originally Posted by metalhead52 View Post
Got a letter from GM today for my 2010 HHR. It doesn't say RECALL on it but says to call the dealer about replacing the ignition lock cylinder and the potential problems with it. Also says they will reimburse for any locks that have already been replaced. I haven't had any trouble with mine but I know many on here have. Anyone else get a letter?
Yup I got that same letter today. I'm sure it has something to do with OUR location. It says I have until may 31, 2014 to get repaired free of charge. It says I can make the appt with dealer any time. I have heard others on this forum say that they will fix for free but not until the problem occurs. Not in this case....
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Old 05-22-2012, 04:15 PM   #5
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If the letter says #12045 Customer Satisfaction, a dealer will replace the switch up until the program ends on 5/31/2014.

If the letter says #12089, Special Coverage, you don't do anything unless it breaks during the 10 year 120K coverage.
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Old 05-22-2012, 06:40 PM   #6
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Good to know. My letter has 12045. I'll have to make an appointment after we get back from vacation. 1st road trip in the HHR!
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Old 05-23-2012, 08:46 AM   #7
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Originally Posted by metalhead52 View Post
Got a letter from GM today for my 2010 HHR. It doesn't say RECALL on it but says to call the dealer about replacing the ignition lock cylinder and the potential problems with it. Also says they will reimburse for any locks that have already been replaced. I haven't had any trouble with mine but I know many on here have. Anyone else get a letter?
This is a Special Coverage that has been made available to certain HHR owner's. I believe it is VIN specific. If any of you would like me to research the VIN of your HHR about this please, don't hesitate to send me a private message with the VIN.

Michelle, Chevrolet Customer Service
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Old 05-23-2012, 10:20 AM   #8
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A big Thank You to ChevyMgr for keeping us updated on this. I went by my dealer and inquired about the recall. They looked it up, said OK, and when would I like to bring it in for the replacement? Can't beat that.

Side note. A friend at the dealer did a vin status inquiry.Read it when I got home and found this part interesting:

Required Field Actions:
Code Campaign Description Disposition Type Date Ex Date
N120045 Ignition Lock Cylinder May Bind Open ZCSP 4/18/12 5/31/14
-Rpl Ignition Lock Cyl
* Expires 5/31/14
Contact Information
Group: Sub Group:
Labor Operation Description
V2575 12045 Customer Reimbursement Denied
For US Dealers Only
V2573 12045 Install New Ignition Lock Cylinder
V2574 12045 Customer Reimbursement Approved
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Old 05-23-2012, 02:56 PM   #9
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Got my letter today about the ignition lock cylinder for my 2010 HHR. Bought it in February 2010 and this will be the first trip back to the dealer.

Last edited by BOBB; 05-23-2012 at 04:26 PM.
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Old 05-23-2012, 04:02 PM   #10
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Thumbs up

I have to give props to Colonial Chevrolet In Norfolk, VA.

Got home today to find a check for the refund on my ignition cylinder replacement in the mail box. I was not expecting this for another 2 weeks.

Cheers
Doc
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