Need help from Chevy parts factory

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Mar 11, 2009 | 08:11 AM

#11

gmdealerguy

Senior Member

Joined: 02-24-2009

Posts: 273

From: NEW YORK

Quote:

Originally Posted by wraunch

I called my body shop guy last night and he called a Chevy dealer close to him and he is getting it from the W.Va warehouse and it will be here Friday. So I called my dealer back and told them if they can't get it by tomorrow that I will have to return it since I can get it quicker elsewhere. I even talked to the parts manager and he couldn't make it happen. Ridiculous.

It really is. But at least you are getting it quicker. Glad that worked out for you!

Mar 11, 2009 | 09:07 AM

#12

wraunch

Thread Starter

Senior Member

Joined: 01-28-2009

Posts: 154

From: Raleigh, NC

Ok, so check this out. My dealer just called and the bumper mysteriously showed up this morning. Go figure.

Mar 11, 2009 | 10:27 AM

#13

gmdealerguy

Senior Member

Joined: 02-24-2009

Posts: 273

From: NEW YORK

Damn. Like magic! Well,at least it came. Go get her back together now. Good luck!

Mar 11, 2009 | 02:06 PM

#14

ZTony8

Senior Member

Joined: 04-11-2008

Posts: 663

From: Eastpointe,MI.

Two to three days is the normal time now to get fascias.Our main warehouse in Metro Detroit for those is plant #87 in Ypsilanti.You'd think it would be quicker since it's local, but it's not.
GMdealerguy,don't you just love RIM?And don't feel bad.GM moved our pdc from Willow Run to Cincinnati.So when we order a part that's stocked,for example, in Drayton Plains(about 45 minutes from our store) it goes down to Cincinnati,then back up here where it's routed to our dealership.It's policies like that that show why GM's gone into the crapper.
WR,what I can't fathom is why your dealer said the order couldn't be tracked.GM TRACS has that info a phone call away.

Mar 11, 2009 | 02:32 PM

#15

ChevyMgr

Founding Member

Joined: 11-23-2007

Posts: 8,210

From: Texas

Quote:

Originally Posted by wraunch

Just called my dealer back and my bumper is being held hostage in this situation with the shipping company. No ETA on when they will come up with a solution. ARGGGHHH!

I'm glad this was resolved. But I think it was the freight company that was the problem. Here is a message from GM today.

To: Buick, Cadillac, Chevrolet, GMC, HUMMER and Pontiac (including MD)

On March 9, 2009, Action Freight Services ceased operations. Currently, GMSPO is accessing the status of shipments tendered to Action Freight. We don't have an immediate alternative to Action Freight but are working to quickly find a solution. We will provide an update via GlobalConnect Messages once we determine the alternative to Action Freight.

Please do not reorder if you have a shipment that you have not received.

We appreciate your patience as we work to resolve this issue and get your material delivered.