Ok the 'puter sends out a notice. Fine. Great. Now explain why the service writer has no clue about the service requirements for one of their products. That's the real scary part for me. What do these people do for training? It's not like they don't know about the oil life system - somebody back there reset it! Maybe the person changing the oil should be moved up front and the service writer sent back to do the oil changes.

 

The service manager, repair guy, etc; aren`t the people sending you these notices, it`s the corp. policy to send you notices so that down the road you won`t be able to say " no one ever reminded me about oil and stuff ".
The fact that the manual sorta contradicts what the service dept. says is neither here or there.
Chevy makes a lot of veh. , high end , low end. You`re just driving a veh. they put out, you don`t have an exclusive relationship with this dealer/service dept.. If they send you a notice, use it , disregard it, what ever. Some of us change our oil religiously, you want to go by the DIC, go by that.
This "I can`t trust my dealer " stuff is a little strange , coming from adults...

 

Hey guys I am a new HHR owner and found this site useful on chevy.com hopefully the link will work but if not just go to chevy.com, then go to chevy extras button on the right hand side, follow that link to the Chevy owner center, and all you have to do is register and it will tell when matinence is due and at what intervals and recall bullitens and lots of other info thats usefull, and the best part its from Gm directly so there is no confusion.

https://www.mygmlink.com/main/US/en/...me?cmp=chevyhp

 

BLACK BEAUTY; you are so right, if I find myself not trusting someone or info I move on. If you don't like the way a dealer works go to a other dealer. I know the in some parts of the country it is hard. Try a diff. service writer, one that you feel better with. Just like any work place there are ones the are very good at there jobs and ones that it is just a job no more no less.
There are good techs,so so techs, and ones that should not be driving a car never mine working on them. I say go to the dealer and talk to to all the writer, ask ?, find one you feel good about, then ask for him/her everytime you have to go there. that way you can build a repore with the person. He/She will get to know you and your car, your wants needs ect.

 

You're kidding right? I know I don't know you personally, and I'm sure we could be freinds, but that's just a nutty statement. The fact that the service dept. contradicts the GM official vehicle manual service schedule that warranty claims could be based on is neither here nor there??? That statement is a little strange coming from an adult. There's so many logical conflicts with that line of reasoning that I could go off in a hundred directions with it. Sorry, it ain't cuttin the mustard bro. Do you understand that the Chevrolet service guy didn't even know what the manual stated for a Chevrolet vehicle? He didn't even know about the oil life monitoring system? He doesn't fully understand the products he is servicing? Do you understand the implications of that? Placing a sticker on the windsheild or sending out an email with a rote mileage/month due date for a vehicle with this oil life monitoring system, and then not being able to explain it to a customer, is ridiculous. It's not up to the customer to find another dealership, it's up to the dealership to find another service writer that knows the product line.

Please read this:
http://www.gm.com/company/gmability/...qa_040104.html

The beauty of the GMOLS is that it will automatically adjust the oil change interval based engine characteristics, driving habits and the climate in which the vehicle is operated. For instance, mild highway driving in a warm climate will maximize the interval between oil changes. Depending on the vehicle, this could be in excess of 7000 miles and as high as 12,000 miles. On the other hand, short trip driving in cold a climate may limit the oil change to 3000 miles or less.

Unfortunately, even though I'm hunting for flowers, I'm only finding weeds there.

 

Man, you sound like you have the perfect avatar... You`re about to blow a blood vessel over an oil change sticker. You really do need to chill "BRO"
You`ve gotten an explanation, you know both scenarios. If you want to use the DIC, use it, if you want to use time/milage use it. Holla (in you case) scream , B/B

 

I have a great dealer- I had gone to a Jiffy Lube a few months ago and when I brought my HHR to my dealer, they found that the oil drain plug bolt flats were rounded off, so they drove my truck up onto a special lift they have with these big steel wheel-looking things that were around the truck, then they just rolled it over, upside down, and drained the oil out of the valve cover oil fill hole. I thought that was pretty crafty, but my CD's and my son's box of animal crackers got all over the place inside the truck. Still, I'm glad they've got that equipment or I would have had to pay $$$$ to fix the drain plug.

 

Hello sir, back for your oil change I see! HHR is looking good. What, you had a hard time cleaning the greasy fingerprints off the paint from last time? Well, you did a good job! I see you are following our window sticker like we discussed last time. Right, just ignore that computer readout thingy, most people are not good with computers. They can't even be trusted to count election votes, much less figure out an oil change interval. I mean, where does that little number come from anyway, with us you are talking to a real person!

Now let's see here - oh, we recommend flushing the fizzilator system at the summer and winter solstices. You got here just in time. You - you say you never read that? Read it where, in the newspaper? The Owner's Manual? Now, now, remember we discussed that rag last time. I tell you I don't know why GM put that thing in the glove box anyway, it doesn't have any of our recommendations in it and it takes up valuable space. Hey, you ever heard of anyone putting gloves in a glove box anyway - Ha ha ha. Sorry, just joking. Say what, you want to go to another dealership? Well OK, but its 60 miles away in Skunksville, and I have heard horror stories about them. You want to stay here now? Fine! Now let's see about the rest of our recommendations for today.

Excuse me - where do our recommendations come from? From our recommendation Dept. of course. They recommend the best things to do to keep your HHR in tippy top shape. You want to know how they are arrived at? Whatever GM forgot about, we recommend, that's how. And beleive me, GM forgot to put a lot in the manual - I tell you those engineers are terrible at documentation. Don't try to understand it - it's all very complicated, bolts, engines, grease and such, just trust us, OK? You wouldn't want to be denied a warranty claim!

Now let's see here, just a few more recommended procedures and we will get you going. We're up to $355 - please stop crying, you'll scare off the other customers - here's a tissue - it's all good for the HHR you know. Plus we have free coffee, if the girls made it of course! Just follow me back to the waiting room, looks like you will be there most of the morning and there's a trash can on the way, we can dispose of that pesky manual and kill two birds with one stone!

 

How did they manage to flip your vehicle upside down and not lose any of the other fluids?

I think I would have opted to get the drain plug fixed (at Jiffy Lube's expense).

 

That did sound a little over the top, not sure if our leg was being pulled or what...
Turning a veh. over could cause all kinds of problems.
Why not just change the pan plug ? Sounds strange, but this is the place for strange...