Total 100% agreement. It's not your fault that Chevys design is causing rock chips.

 

I was at the dealer this morning to replace a rear door strut and have my remote start fixed. I asked about the paint problem on the rear quarters and rockers. They still have not heard back from Chevy as to what correction to take. I urge anyone who has a similar problem to email or call Chevrolet, log a complaint and have them issue a ticket number. Then get down to your dealer and have them look at it and have them lodge a similar comlaint with Chevy. Hopefully they will see the problem and at least issue a bulletin.


I really wish I had waited for running boards.

 

This is a MAJOR GM ISSUE... I have a black HHR with 10k on it and it looks BRUTAL... and this is not a New England or any specific area problem... I live in Vancouver, BC where we have had NO SNOW this year and there is no sand/salt on the roads... and i have this problem in a HUGE way... my dealer told me to bugger off and that it wasnt his problem but lots of people are starting to complain and GM set me up with another dealer so I will see what happens...

HHR's do NOT come with a disclaimer that they shouldn't be driven outside of a garage... no one buying a new car expects it to look like it's 10 years old after only 4-5 months of regular driving. This is ridiculous and totally unacceptable - we are not buying Hyundai Excels here.

GM better do something about this because it would be a huge blow for them if it got out into the media that they are knowingly selling defective vehicles and not backing them up (just my opinion).

-Dareck

 

I wrote GM and received this comment back, now I await a furhter development in the situation. I Don't think it will end here, this is obviously a very sensitive isssue, for HHR owners.

"Mr. Godfrey:

Thank you for your email.

We are sorry to hear that you are not satisfied with certain features of your
vehicle. It is certainly our desire to meet your personal expectations in every
regard. Unfortunately, this is not always possible.

Many decisions are involved in the design of any General Motors product. Each
product classification is designed to satisfy different market segments and
needs. Therefore, the value of certain features may be perceived differently by
various buyers.

Let us assure you that General Motors is genuinely interested in your comments
as we are constantly striving to anticipate and respond to the needs of our
customers.

There are, however, many factors which must be taken into consideration in the
design and manufacturing process which places an ever-increasing demand on ourdesign and engineering staff to offer equipment compatible with our customers'needs.

We have forwarded your email to the engineering department for future
consideration.

Lesley Trafton
Internet Correspondent
www.gmcanada.com"

I am sure that the engineers have a solution, but it is the bean counters that run the corporation, and it is the customer that pays the bills and puts up with there mistakes. After all how long have they been building cars? When do you think they will get it right?

 

You didn't send them all of the information from all of the other posts, did you? You Canadians are the only ones getting anything out of this so far. Push the issue and give them specific information on how it was handled.

 

That email is just scripted. If you notice, they NEVER refer back to the specific problem. That's just a general email they issue as an automated response, in hopes that we'll go run and hide and leave them alone.

 

Yep. nothing is going to be done from that email's perspective.

 

There's an idea... leak the problem out to the media!

However, I wonder if that might cause a reverse effect? (ie: Ralph Nader & the Corvair)

 

I sure hope something happens with this. I don't have running boards or mud flaps. I havent noticed any chipping at all, but that doesn't mean I won't.

 

Only makes I have is due to other people