Yep, what she ^ said up dere ^

 

Yes it was and might still be.

 

I know that I enjoyed myself. I won't call Technician a hit & run yet. His original post was at 11 pm last night so let's give him a few more hours. It may be that he was just tired and irritable last night but he'll be fresh as a daisy today and ready to play nice.

Brian out in 3...2...1...

Good night y'all

 

Snoopy; The GM training was STG {Service Technology group} It was at GM training centers all over the US. I have over 2500hr at the centers in Mass. & FL.not counting videos & in house how to's and take home read/test send to STG. I am a GM Master Tech in OBD 2,drivability & avanced Eletronics dignostics, service programming with chevrolet 19 yr with chevy 10yr with AMC


I have worked with very good tech's,so so tech's & hackers!
lucky I was at dealers that would let the cust. talk to the tech's, that made my job a lot easer letting the cust. talk to the tech and the tech asking ? about the when, where, hows let me do a better job.

I'm retired now and do some work at home. mostly CK ENG LIGHTS.
I read the post on this site and find some very funny and some that the cust. has all the right to ***** The elec. ones are the best. Alot of the tech don't know how the system works so they don't know how to fix it!

I could feel for the tech that posted but if he wants to stay in this field he better get thicker skin

 

Thanks for answering OneTon......

I thought I remembered you, specifically, and someone else mentioned being retired GM tech's.

My hat is off to you....I firmly believe the technicians (and that, IMO, is the correct name) of a number of years ago, who was FACTORY trained were the best and displayed it, in most cases. They were able to diagnose better than most "wrench pullers" (my title for those who think they are technicians) of today.

I'm retired salary GM and I was writing most of the previous from memory, because I had very little association with it. But, a couple final questions for your opinion..... Do you believe the training was better when GM conducted it? Did the dealers pay for the "away from home training"???

Lastly....to my knowledge, some very slight training is still done by GM, particularly on new "mechanisms". They send representatives, who are contracted to GM, around to dealerships to explain the workings and ideas. My nephew does the mechanics, my niece (the one Henry says he knows) does the marketing approach to the sales people.

Man, this company has really slimmed down from when I joined.

Again, my hat is off to you....

 

snoopy; they were cutting back just when I was retiring. Yes I think that it was better, you were working on & with all the new things and what to look for and HOW IT WORKED!!. The dealer payed you at your flat rate for the time you were at school and if it was a two or three day or week class plus travle time and meals. The new in house is good if you have a good person that is there doing it. Alot of the new & some old dealers have live SAT. class but they have to use it.I go back to the dealer now and see very little certificate on the tool box like when I was there. some of the guys that I worked with still have them and the sew on patch. we LOL when we look at some of the dates. Alot of the new guys look at it as just a job not a proftion.

 

Im not some fake that came to pick a fight with you guys. Yes, I have spoken for alot more then just myself, which I apologize for. ONETON, and I believe someone else mentioned that some techs are soso, hacks or just really dont care. Yea, there out there and should not be working for a dealer. The fact that dealerships employ such individuals makes me sick.

I do not own a Chevorlet HHR. I came to this forum because I am having an issue with a customers HHR, the customers concern is that the key is sticking. This customer is trying to get the vehicle bought back. I have had the car several times and inspected and checked everything that could cause this concern. A common key sticking concern is present on the Cobalt as well as the HHR which I am aware of and had fixed in the past, bullitiens have been issued. I have performed all the necessary inspections and procedures as stated in the bullitiens to correct the concern. I have not yet been able to duplicate or verify the customers concern. I have spoken with the customer and have had the customer try to duplicate the concern with me present, yet no avail.
At this point I am now curious to if a key sticking concern really exsists. So last attempt I came to you guys, the HHR owners, to see if anyone is having this issue that cannot be corrected. I ended up straying off the path of looking for key sticking related posts by being interested in other peoples problems which led me to post what I did last night. I was a little heated due to some of the posts I have read.

Someone had also posted that we (the dealership) should earn the right to service a customer. You are absoultely right.
I also stated that you should complain about poor service before switching to another dealer. I know that If I went to a dealership and had poor service multiple times, I would complain and definetly take my buisness elsewere.


Some one had commented on Training and being an expert on certain areas or vehicles. Our dealer stresses that we be certified in all areas. GM is constantly training employees and many classes are a requirement. I have to constantly keep up with new vehicle updates and issues. GM techs are sent to GM training facilities for hands on training and certification assements. Training is a constant If you are a GM employee. GM techs are suppose to be experts for all there store brand models. Who else knows your vehicle better? Joe Shmo down the street? Ford? Chrysler? no, GM!


RJJ, I noticed you are from Detroit, What Dealership are you taking your vehicle to be serviced?

I would much rather not mention the dealership I work for and keep my personal information to myself. I wouldnt be able to give the amount of information that I would like to give you guys if I state my employment. Im covering my own arse, but yes, I am a real ASE GM Master Certified Technician.

 

Like I said in my first post we all need to vent sometimes. I'm glad to see you are back. To answer your question about keys sticking, yes there have been people here that have experienced that. Maybe someone can try to dig it up for you. Here is one to start with: https://www.chevyhhr.net/forums/show...light=ignition

 

Okay thanks for being honest,
I am a member of 5 HHR Clubs/Fourms online.
All 5 have had people that have had the key stuck and that will not come out.
I thought that there was a TSB on this, might be wrong.
But the problem is real or at least real for the people who this has happened to.

 

https://www.chevyhhr.net/forums/show...highlight=keys
Here is one thread I belive that there might be one more.
The rest as I have stated are on different fourms.
And can not be reposted on this site.