I am aware of the TSB, The gearshift assembly is the most common issue. Some customers also experience the key sticking when the wheel is locked, which is also normal. This customer insists the wheel is never locked when the key sticks. NOTE: The customer says the key sticks when turning not trying to remove.

 

I will look further for you and pm if I find with that type of problem

 

Here is one where the key would not return to the normal position: https://www.chevyhhr.net/forums/general-hhr-4/help-1904/

 

Tech, no offense was meant. But ya know how it is on places like this sometimes people breeze through.

Glad to see ya back and welcome!!

 

Technician....

Thanks for coming back and providing an explanation. You are most welcomed to participate in ANY discussions. However........you knew that was coming....

I am going to correct you on one statement, at least the way you worded it. Technicians at dealerships are NOT GM employees.....they are employees of the dealership. It would be the dealers obligation to assure their employees are significantly and appropriately trained (sorry, that is a pet peave of mine. I even correct the niece and nephew mentioned earlier, when they say they are GM employees)

GM (Corporation) does have technicians working at a number of test facilities. And, they are experienced in general mechanics but generally specialized to a specific area. They are constantly trained and encouraged to pursue a "formal" education with one of the colleges....or they will be overlooked for promotions. Remember GM Corporation has a large amount of contract technicians. These requirements (other than some "localized" training) do not apply.

Hey, but best of luck to you. And, as I said previously join in the discussions, when you feel the need.

 

Technician - I'm glad that you weren't a hit and run but I am still very suspicious of your motives. You haven't apologized for your boorish entry to this community. I won't be flaming you but I won't be participating in threads with you either until I am convinced that you are sincere. Once your Cool Points get above zero, I'll join in with you.

 

Time is money! If I can't get my problem resolved the first time, then I take my business elsewhere. If I find a service dept. that shows a "Can Do Attitude" and resolves the problem the first time, then I will do business with them even if I have to drive clear across town.I don't have time to complain only to be offered a free carwash or oilchange. Thats what Mr. Carwash and Jiffylube are for. I don't mind paying extra to be treated the way I deserve to be treated. I am the customer, Remember me?

 

I can feel the Technician's pain, I am returning from a trip where The "Customer" ( three types in my work; The end user, end user mechanic, other mechanic) is the person we (Tech Support) assist. in this case the customer, when asked over the phone, insisted he properly completed an adjustment to the Unit. Later on three different occasions he was called back to the same failure of the control adjustment.

Enter my trip, I fly to the location and rent a HHR to get there to find the "customer" did not complete the adjustment correctly, but insisted over the phone it was correct. When He was shown the proper way to make the adjustment, he replied, "darn, I did do it wrong."

So as my support to the Technician, when asked about a challenge, please recheck what you perceived as the problem. Double check how or what happens, so that when you say this is what happened is really how it happened. I myself find the unchecked mistakes with a "Customer" (see the three types above) who says it happened that way BUT, in reality it never happened.

This is where the people you expect to repair the issue, have a hard time making it repeat.

I have a couple of items with my HHR that I cannot get to repeat and cannot ask for assistance until they do. And yes I did check my fuses, three times now. One thing is my radio display seems to reset. It shuts off and then back to normal. This rental HHR turns on the mirror lights with the dimmer and mine does not. (here is a recheck again on Friday night when I get back home.)

Now, I am not saying to not have things checked by your dealer. I just wanted to explain how Technicians get frustrated to not be able to make the failure or issue do what you see happen.

Well enuff said from another stand point. and I did not intend to insult anyone or add fire to anything. Sorry It was not intended that way.

Now for another one of these trips in 2 weeks. ( I hope they have a HHR there.)

as Sindy sez.... PEACE!!

PS. Spring is comming!!!!! Time for shiney.