I must admit, even Robyn was entertained by your dogged persistence Friday I think we counted a total of something like five calls and emails over the course of several hours. Gotta love that kind of enthusiasm!

An explanation is surely in order. The fellow you spoke to was actually doing dyno testing (he's an actual technician, much more than a 'sales guy') on, wouldn't you know it...an HHR SS yesterday! This did keep him out of the sales loop for some hours.

We don't have 'talking head' salespeople here, who sit by the phone and can fill your ear with lovely but empty platitudes anytime you call. Our staff are all skilled technicians who develop and build product, answering sales calls on an 'as can' basis. We feel the quality they present is well worth the wait, should you call at a time when they are engaged with other activities. Never fear...we WILL call you back

As for the availability of this product, you spoke to him at a great time! He took a break from dyno testing to return your calls, and thanks to the dyno work we were doing yesterday, the tuner has now been cleared for further sales...an event that literally occurred while you were on the phone. This is a deeply technical venture, and we are very methodical about quality, so we take the requisite time to analyze results and refine the product first before wide release. Rest assured, this is VERY much in yours, and other customers' best interests!

Don't worry...you can count on the fact that if you spend over a grand, you'll get even MORE of this attention to detail and quality. But you still may have to wait until we are available to call you back.

I don't know if he had time to get you the email (he was back on the dyno for the remainder of the day), but our policy is to send them out within a business day, so you'll see it no later than Monday morning. He's in today (Saturday) doing overtime, so it may happen today.

I think if you do further business with us, you'll find our customer service to be most 'cool', even if it's not instantaneous in every instance (especially with new product). We are dedicated to quality, and our long-standing reputation stands as testament to our approach.

Thank you for your order!

 

Mr. Hanh......

My persistence was necessary because I was told calls would be coming, they never did... to make that many calls to acquire a $1,000, "new product" is a wee bit troubling... And the email was also "on its way"...

Us guys have a genetic deficiency that requires instant gratification when we make high dollar purchases....... frustration becomes rampant when carry thru appears to be non-existant.........

I have to say, technicians are great folks, seems like a round peg in a square hole, though... I'd much rather have the expertise improving the product than being interrupted by ol' dudes living their second childhoods with 4 cylinder hot rods!!

As I said in my pm, I wish you well in exceeding your own expectations on this product and I look forward to receiving mine...

And, my apologies to this forum for being "off course"... I followed the thread, got juiced about the product, and tried to get one.. should have reported what happened in a different thread... again, my apologies to all...

Best to everyone....Just an ol' DirtyDog.........

 

We apologize if you were given the impression that return calls would be coming any sooner than they did. We'll typically return calls several times a day, so the wait can be up to several hours.

While we'd like to say that calling us back several times will work, it won't...if we aren't freed up to return your previous message or voicemail yet, we also aren't able to take any new incoming calls. It's the busiest time of year for us, but we do get the job done!

I'll pass your experience along to my staff to make sure that they aren't providing overly optimistic impressions about how quickly calls can be returned or emails sent out. Thanks for pointing it all out, as customer satisfaction remains our goal!

 

I had great support from Aaron at Hahn, including 2 immediate e-mail responses at 10:00pm at night his time. He explained the "sync" process, etc, and all went smoothly. Make sure you follow the steps in the manual, including for the display readouts you get.

 

[QUOTE=EcoBoost;271072]

The fellow you spoke to was actually doing dyno testing (he's an actual technician, much more than a 'sales guy') on, wouldn't you know it...an HHR SS yesterday! This did keep him out of the sales loop for some hours.[QUOTE]


can you tell us the results of the HHR SS that was tested yesterday?
And also explain the recent "updates" made to the tuner for our vehicles?
I also am thinking seriously about the tune to purchase for my SS (Auto).
any additional info is always appreciated........................Tom

 

Bill Hahn Jr ,
Do you have dyno numbers?

 

Here's a 3rd gear graph, before and after PPC.



The HP gain is pretty impressive! Stock is red, PPC Tuner is blue.

The 'bump' and immediately following sag in power is from the rapid, violent spool-up of the turbo during a one-gear pull. The boost peaks high, then levels off to its intended setting. It also 'recorded' over 330 ft. lbs during this rapid onset of boost, but that isn't really valid. These turbos hit HARD!

Then...

Here's a four gear graph, where I literally start from a 1500 RPM roll in 1st gear, then shift thru the gears to 130 MPH.



Now, the stock is blue, the PPC Tuner is red.

This is a much more realistic depiction of what the car does on the road. You can see there's a significant gain in all gears, but wait...the HP peak is less than shown in the one-gear graph. What gives? Well, LNF is continuously adapting boost level...it's a 100% active boost controller system. What it does on a one-gear pull can be a bit different from the more real-world multi-gear pull.

You can see that we also extended the RPM range in 1st and 2nd to 7000 RPM. She don't make much more power up there, but extending this means you'll bump the rev limiter much less often with the newfound ponies!

You may also note that the gains above 110 MPH are not as marked. This is a standard aspect of the tuning approach...we predicate 0-60 and passing times over all else, and we keep it healthy above 110 MPH by backing down the aggressiveness of 20-plus PSI boost. It's DEFINITELY in y'alls best interests, for it is those high-speed high-load excursions that kill more engines than anything else. 140 MPH in an HHR is just whack anyway!

 

I would have bet serious money it was over 300 WHP from the way it feels. Looking at the graph, I think I understand why, looks like 50-60 more hp at 3700 rpm or so. That huge midrange boost makes a big difference. Could also be that the 330 ft-lb transient you talk about is really felt on a quick "point and shoot". Only complaint I have is that I wish the rev limiter was also set to 7000 rpm in 3rd, as well as 1st and 2nd. Reason being, some casual 1/4 mile runs required a shift to 4th at about the 1100 ft point, yielding about 105 mph finish, if you could carry third all the way the ET would be better, and maybe mph too. How do you cool the intercooler for dyno runs? Seems like you would need a lot of airflow to simulate 90 mph+.

 

We use a strong fan, but yes...there's some heat soak evident in those four-gear pulls.

 

The updates are ongoing and continuous at this point, but we are just about ready for wide distribution. Enjoy the dyno graphs!