Warped rotors issue - NEED HELP ASAP
06-10-2010, 09:46 AM
#21
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Join Date: 02-29-2008
Location: Denver, CO
Posts: 165
06-23-2010, 09:08 AM
#24
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Join Date: 02-29-2008
Location: Denver, CO
Posts: 165
UPDATE.
So they could not show me any documentation about the 2/24. I got the car back and have been waiting for the followup "Customer Satisfaction" call. They called last night. I gave them all the information and will wait to see if anything is done.
So they could not show me any documentation about the 2/24. I got the car back and have been waiting for the followup "Customer Satisfaction" call. They called last night. I gave them all the information and will wait to see if anything is done.
07-08-2010, 09:10 AM
#25
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Join Date: 02-29-2008
Location: Denver, CO
Posts: 165
Update #2
They did not return my call from 6/23 so I called back on 6/29 and the lady transfered me to the Service Manager. Only got his voice mail, so I left one. No respose.
I called back yesterday and the lady transfered me to the Service Mgr and he answered. Explained, calmly, what the issue was, that the rotors had pulsation issues at 16K (fixed) and 32K miles, that the TSB discusses resurfacing the rotors, that the service tech said the policy for repair is 2 yrs/24K and that if he could show me the written policy I would drop the issue.
The car goes in Friday. He agreed to resurface the rotors.
I will probably get another 4K to 7K out of the pads then it is upgrade time.
I called back yesterday and the lady transfered me to the Service Mgr and he answered. Explained, calmly, what the issue was, that the rotors had pulsation issues at 16K (fixed) and 32K miles, that the TSB discusses resurfacing the rotors, that the service tech said the policy for repair is 2 yrs/24K and that if he could show me the written policy I would drop the issue.
The car goes in Friday. He agreed to resurface the rotors.
I will probably get another 4K to 7K out of the pads then it is upgrade time.
07-09-2010, 06:44 AM
#27
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Join Date: 10-03-2009
Location: Fredericksburg, Virginia
Posts: 49
A question, a comment and another question...
Question: I have a 2006 Sierra Crew Cab (used to pull our 27' travel trailer). It has 50k+ miles and the brakes work great. Why can't we get brakes for a "lightweight" vehicle that works as well as these heavier trucks?
Comment: I bought the 2008 HHR LT used about a year ago. It had 19k miles and a mild pulsation issue. I have been using a driving technique (slight braking over long downhill periods) in an attempt to "resurface" the rotors myself. I have 30k on it now and the brakes are markedly better than when I got it. Anyhow, I will probably replace the rotors when I put on new pads.
Question. Any specific recommendations on aftermarket replacement rotors?
thanks.
Question: I have a 2006 Sierra Crew Cab (used to pull our 27' travel trailer). It has 50k+ miles and the brakes work great. Why can't we get brakes for a "lightweight" vehicle that works as well as these heavier trucks?
Comment: I bought the 2008 HHR LT used about a year ago. It had 19k miles and a mild pulsation issue. I have been using a driving technique (slight braking over long downhill periods) in an attempt to "resurface" the rotors myself. I have 30k on it now and the brakes are markedly better than when I got it. Anyhow, I will probably replace the rotors when I put on new pads.
Question. Any specific recommendations on aftermarket replacement rotors?
thanks.
07-09-2010, 08:52 AM
#28
Aren't truck brakes more heavy duty in the first place? That's probably why they're better.....
I've never heard anything bad about R1 Concepts. That's the route I'm heading when I need mine. My rotors are warped, but I have about 20% life left int he pads so I'm just going to wait it out until I need pads too.
I've never heard anything bad about R1 Concepts. That's the route I'm heading when I need mine. My rotors are warped, but I have about 20% life left int he pads so I'm just going to wait it out until I need pads too.
07-11-2010, 07:27 AM
#29
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Join Date: 02-29-2008
Location: Denver, CO
Posts: 165
Final Update
Got the car back Friday.
1. Rotors were resurfaced as originally requested.
2. Steering wheel brought back to center, per my request from the steering column replacement.
3. They also did the TSB for the brake shelids AND put NEW brake pads in.
4. While not my intent at all, the original service writer no longer works at that dealership.
This whole situation just proves to me that with perstitance, a good attitude, not being rude or nasty to people and great information from all of you here, the right outcome will eventually happen.
Thanks for everyones help and support.
Bob
1. Rotors were resurfaced as originally requested.
2. Steering wheel brought back to center, per my request from the steering column replacement.
3. They also did the TSB for the brake shelids AND put NEW brake pads in.
4. While not my intent at all, the original service writer no longer works at that dealership.
This whole situation just proves to me that with perstitance, a good attitude, not being rude or nasty to people and great information from all of you here, the right outcome will eventually happen.
Thanks for everyones help and support.
Bob
07-11-2010, 08:45 AM
#30
Senior Member
Join Date: 02-06-2010
Location: Shreveport, LA
Posts: 580
Waiting for the other shoe to drop
So, does your vehicle still have any brake pulsation? You didn't mention whether the repairs were successful, only that they were done!
Are you doing any of the maneuvers for the break-in period for the new pads mentioned elsewhere in forum postings?
Are you doing any of the maneuvers for the break-in period for the new pads mentioned elsewhere in forum postings?