How is the old chip guard attached to the door? Is it just stuck on or are there holes?

 

I don't know about the "old" chip guards...but the new ones are put on with tape.

Dealers heat 'em up with a heat gun to remove them.

Hope it helps,

(I could have said "use the search!")

 

Finally heard from my dealer regarding the damage done to the rear quarters of my LT. GM is still refusing to do anything about the problem but my dealer has offered to paint the rear quarters and install running boards for $300. Considering that GM is not reimbursing dealers for installing the boards or repainting the quarters I consider this a very fair proposition. Additionally, the dealer has agreed to refund my $300 if GM decides on installing boards at no cost in the future. I am not impressed that GM is still refusing to acknowledge the problem but I credit my dealer for stepping up and subsidizing the cost of painting the quarters and installing running boards on my vehicle.

 

Wow thats a good deal. 300 bucks for paint and boards with installation. Thats a good deal

 

Plus, I get a loaner until my HHR is ready. I can't complain (too much) about the deal. :)

 

Thats great..kudos for that dealer. Although I havent had the paint chip problem (yet?) It sounds like its definately a possibility in the future and I would love to have running boards ..I hope GM offers them in the future either free or at the very least extremely discounted..just dont want to pay $400 bucks for them right now. thanks for the info

 

I spoke with Chevrolet Customer Assistance again today. They are still working with my dealership on this problem. The rep looked on their system and they have virtually no complaints logged on this particular problem. I suggest that everyone call the Chevrolet Customer Assistance line and make formal complaint and have them issue a ticket number. Call 1-800-222-1020 and work your way through the directory. They really are nice to speak with. Don't let this slide. This is a design flaw that needs correction.

 

Dealer called today. Paint and running board installation are scheduled for the 28 and 29 of this month.

 

Well........I just got off the phone wth Chevrolet Customer Service. They understand there is a design flaw, however, the most they can offer me is an oil change/lube for the inconvenience. They are looking into making the running boards standard equipment in the next model year. That doesn't help me or anyone else. My a** is still sore from that one. In fact, I think I better go to the hospital and have the knife removed from my back. I can tell you one thing......I was treated better by Ford when I had problems. Guess I will be looking elswhere for my next vehicle.


PS - I did speak with the service manager at the dealership. After the snow season ends he plans on painting the quarters at his expense, although he figures if enough people complain , Chevy will have to do something about the current problems.

Any response from the Captain on this??

 

It seems that your chances of getting satisfaction regarding the paint chipping is to work through your local dealerships. GM was courteous but the customer service rep acted like my call regarding the problem was the first one they had received -- every time I called! I think the company line is to try to make the customer believe they are the only one with the problem so that they will go away and GM will not have to do any thing about it.