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Key stuck in '08 HHR w/ manual transmission

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Old Jan 25, 2014 | 08:41 PM
  #11  
Lucky's Avatar
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Joined: 12-24-2007
Posts: 2,873
From: Seville. OH
I have not had this done to my car yet ether. My cyl has never had any problems so far.

I'm not crazy about replacing things that don't have a problem for fear I my create one.
Old Jan 25, 2014 | 09:33 PM
  #12  
firemangeorge's Avatar
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Joined: 12-06-2009
Posts: 11,721
From: Alabama
Lucky. I would agree with the logic off not replacing things that haven't been a problem.

But. It should be noted that the original supplier of the ignition lock cylinders to GM was selling them an inferior part. GM became aware of that and thus came up with the Special Coverage bulletin.
In fact, I recall reading somewhere that GM sued that supplier over those defective parts.

I went ahead and had mine swapped to avoid the possibility of it breaking and maybe leaving me stranded or at the least, inconvenienced.
Old Jan 25, 2014 | 09:33 PM
  #13  
ChevroletCustomerService's Avatar
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Joined: 11-05-2010
Posts: 1,492
From: Detroit, Michigan USA
Originally Posted by Lucky
I was hoping you would post up on this one.

Thanks Jonathan.
Anytime Lucky! We are happy to help! :)

Jeda13,

If this is a matter you would like me to look into for you please reach out via PM. Please include your full name and contact information, VIN, current mileage, and preferred dealership.

Sincerely,

Jonathan A.
Chevrolet Customer Care
Old Jan 25, 2014 | 10:49 PM
  #14  
Lucky's Avatar
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Joined: 12-24-2007
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From: Seville. OH
Originally Posted by firemangeorge
Lucky. I would agree with the logic off not replacing things that haven't been a problem.

But. It should be noted that the original supplier of the ignition lock cylinders to GM was selling them an inferior part. GM became aware of that and thus came up with the Special Coverage bulletin.
In fact, I recall reading somewhere that GM sued that supplier over those defective parts.

I went ahead and had mine swapped to avoid the possibility of it breaking and maybe leaving me stranded or at the least, inconvenienced.
I agree with you I should have it serviced. I'm very good at procrastinating
Old Jan 26, 2014 | 06:46 AM
  #15  
db/sb's Avatar
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Joined: 06-26-2006
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From: San Bernardino, California
Originally Posted by ChevroletCustomerService
Anytime Lucky! We are happy to help! :)

Jeda13,

If this is a matter you would like me to look into for you please reach out via PM. Please include your full name and contact information, VIN, current mileage, and preferred dealership.

Sincerely,

Jonathan A.
Chevrolet Customer Care
If his dealership is worth a damn, and from what we've all read here over time that isn't always the case, all he needs to do is take it to the dealer, refer to the bulletin, and it shoud be taken care of.
Old Jan 26, 2014 | 04:28 PM
  #16  
donbrew's Avatar
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Joined: 01-23-2009
Posts: 26,539
From: Fredericksburg,VA
Having once taken a print out of a TSB into a dealer service department, I DO NOT recommend it. They WILL not read it, they WILL get an attitude, My "Service Advisor" said "that ain't my job". Things found on the internets don't play well, even if it is from a certified GM source.

However, in this case every "owner of record" was mailed a letter about the extended coverage by GM.
Old Jan 26, 2014 | 09:35 PM
  #17  
db/sb's Avatar
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Joined: 06-26-2006
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From: San Bernardino, California
We're not talking about a TSB but rather a Special Coverage Bulletin. Two different things......
Old Jan 27, 2014 | 07:59 PM
  #18  
rebug's Avatar
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Joined: 01-24-2014
Posts: 3
From: Myrtle Beach, SC
So, here's my update: We called a local dealer again, got the same person as before, but asked for a manager. He happened to be at lunch. We told they man that answered that we knew there the Special Coverage Bulletin 12089 should cover the replacement of the ignition lock cylinder and TA-DA! he suddenly found it! The service manager was the one to help me once I got there and the part was changed within an hour w no hassle. Once I knew what I was talking about, they were fast and friendly :)

Thank you to everybody that responded!!! I really appreciate your help!!!
Old Jan 27, 2014 | 08:44 PM
  #19  
Lucky's Avatar
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Joined: 12-24-2007
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From: Seville. OH
Very cool I'm glad you got it worked out
Old Jan 28, 2014 | 10:42 PM
  #20  
ChevroletCustomerService's Avatar
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Joined: 11-05-2010
Posts: 1,492
From: Detroit, Michigan USA
Originally Posted by donbrew
Having once taken a print out of a TSB into a dealer service department, I DO NOT recommend it. They WILL not read it, they WILL get an attitude, My "Service Advisor" said "that ain't my job". Things found on the internets don't play well, even if it is from a certified GM source.

However, in this case every "owner of record" was mailed a letter about the extended coverage by GM.
Sorry if you felt your previous dealership experience was unpleasant. If you're interested in filing a dealership complaint, please message us your name, VIN, as well as the name of the dealership and we'd be more than glad to document this within our system.

Amber N.
Chevrolet Customer Care
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