I got both of my HHRs done this week. repair shop said it is taking 6-8 weeks to get parts. mine went about 7 weeks. but it is done now. I love the HHR wish the still made them.

 

https://www.chevyhhr.net/forums/prob...e5/#post559598 Please see reply #44.

 

And still, multiple times is not normal. You have some other problem.

 

I got a notice from GM that the parts are now available for the steering recall, so took it to the dealer. "Uh, yeah" he said "we have the parts, but just got the special 'tool' to do the job". So you've never performed this particular repair?, I asked. "Well, that was 3 days ago" he replied. I said "let's do the ignition switch fix at the same time"; he replied "do we have the part"? and went to the back for a minute. He returned "nope, don't have it in yet".

??? I explain that it HAD been in, and that they told me they wouldn't be using it on another vehicle because, it was keyed to my VIN (see my last post). After returning a 2nd time from the back he was all "yeah, yeah, yeah we have it". So we set up an appointment for next week and I ask if I could get a loaner to use that day. "We can drop you off somewhere and pick you up when we're done". I reminded him I lived an hour away and any reputable dealer wouldn't hesitate to provide a loaner. He must have sensed the change of attitude and asked me if I had full coverage insurance, and if so, he could loan me a vehicle.

Argh. Maybe I'm not dressed right - After all, I DO wear velcro shoes.

 

Sounds like you need to fire your dealer and find another one, as far as "special tools" go, any GM dealer should have a complete selection of model specific tools.

Velcro shoes have no bearing on the situation Sundance, you're dealing with a bunch of incompetents, plain and simple.

 

One thing I learned while waiting to take delivery of my HHR was that one can't expect people working for a dealership to be 100% versed and an expert with accurate answers and knowledge on everything the minute a problem crops up, especially on a vehicle(s) they haven't sold for a few years. Whether it's an ignition recall or power steering recall or any recall for that matter, and at the same time. It's not like they do this stuff everyday, they can be just as clueless as an owner. Some blow smoke up your butt to pacify. Sometimes they just don't know, my dealer told me so, but kept me updated weekly. They told me they've never experienced this type of situation, and with all the legalities involved they took the cautious route. Glad it's over for me. Good luck to those waiting

 

"Blowing smoke" may work some of the time, but not on those more knowledgeable. If you don't know something, just say so. We can't all know everything, that's a given. But don't lie or make something up, because if the customer finds out the truth (and Murphys' Law says they probably will), you may never regain their trust, wherever you work or play. Methinks it's better to appear ignorant than incompetent or worse yet - sneaky.

Yes, I too will be glad when this is all over with.

 

I did not know that screw drivers qualify as "special tools". I wonder what the Kent-Moore number is.

 

Reminds me, I still need to make an appt to get-r-done.. Parts have been 'in' almost a month now..

 

Hi Sundance,

I’m sorry to hear of this experience that you had at your dealership. I can definitely understand your frustrations and I will be happy to look further into this for you. Feel free to send us a private message with your full contact information, VIN, current mileage, and dealership name. I look forward to hearing from you!

Kristen A.
Chevrolet Customer Care