Letter from GM for ignition lock cylinder
Senior Member
Joined: 07-15-2012
Posts: 114
From: Kentucky
I have a used 2010 that is nearing 120k but have not had a cylinder problem yet. I'm pretty sure I will not receive a letter due to my being the second owner. Does anyone know the VIN range that is affected?
Senior Member
Joined: 01-09-2009
Posts: 273
From: Homestead, Fl
yes i am the second owner of mine(yes first owner was my father) and i got mine the other day with my name and address....
Founding Member
Joined: 11-23-2007
Posts: 8,210
From: Texas
Having the letter in your hand is not necessary to get the repair since the special coverage is attached to your VIN in the warranty system. But if you want one, you can try calling 800-222-1020 or ask Michelle who is a GM Customer Service rep on the forum.
Senior Member
Joined: 01-09-2009
Posts: 273
From: Homestead, Fl
yup! michelle has helped me out before! thanks to alot of people on this site i've saved alot of money and time!!! I think its better being a member of this site than having a service manual!! Great people alot of info
Senior Member
Joined: 11-05-2010
Posts: 1,492
From: Detroit, Michigan USA
Michelle, Chevrolet Customer Service
Senior Member
Joined: 06-29-2008
Posts: 119
From: Northern PA
I'm in Canada, and also got a letter, yesterday, from GM Canada, regarding this problem. Basically, GM Canada informs us about the potential problem of the ignition cylinder lock that could fail, but they say they will not replace the part unless I'm experiencing a problem with it. Fortunately, they offer a 10 year/193 000Km warranty for the part only, (not including the labour to replace the part...from what I understand) should the problem occur in the future.
That's a bizarre way to handle a potential problem like that, IMHO. If a part is known to fail, prematurely, then I think GM should replace it. The letter feels like a recall that's not really a recall…
That's a bizarre way to handle a potential problem like that, IMHO. If a part is known to fail, prematurely, then I think GM should replace it. The letter feels like a recall that's not really a recall…
Color me less than impressed.
I'm thinking about calling the dealer on Monday. If they say bring it in anyway, then all is good.
Last edited by 08HHRPA; Aug 3, 2012 at 10:16 PM.
Platinum Member
Joined: 01-09-2007
Posts: 16,081
From: SE USA
Senior Member
Joined: 06-29-2008
Posts: 119
From: Northern PA
Since they have already identified a problem, I'd think a better way for GM to deal with it is to just bite the bullet and fix them all before they break, as a good will gesture. It's the least they could do in gratitude for receiving our tax money.
