Letter from GM for ignition lock cylinder
Senior Member
Joined: 11-05-2010
Posts: 1,492
From: Detroit, Michigan USA
Yesterday I stopped at Suburan Auto Group in Sandy, OR to talk to the Service Department about changing out the switch, I have to say what a helpful & nice group of people & since it was close to 5:00pm the Service staff was leaving for the day a group of them walked over & were checking out the Panel, maybe they hadn't seen one before.
Michelle, Chevrolet Customer Service
Senior Member
Joined: 07-31-2011
Posts: 1,275
From: Clarksville, Tennessee
Took mine to my local Chevy dealer today to have the ignition lock cylinder recall taken care of. I was in and out in about 45 minutes and they even gave me a 2nd key. So I now have a spare key for my HHR for the first time.
Joined: 06-16-2012
Posts: 1
From: California
Two months ago, my wife's 2009 HHR LS had the key get stuck in the on position, and my wife brought it to the dealer to be fixed. They told her the original cylinder was prone to that, and that they would put in a new model with the design problem fixed. They charged her about $400 because the mileage was past the 36,000 mile warranty. One month later, it happened again. This time they said they put in the old part number by mistake. She expressed her disastifaction with them (it can be very unpleasant to be on the receiving end of her expression of dissatisfaction), and asked for the corporate office contact information. A few weeks ago, they contacted us saying that our cost would be reimbursed.
It is interesting that they charged for the first repair even after other people had gotton recall notices. There is a good chance the service manager didn't even look to see if a recall covered it.
Also, demand to see the cylinder part bag with part number label on it for the cylinder they used on your car. Make sure it is the new part number, not the old faulty part design.
It is interesting that they charged for the first repair even after other people had gotton recall notices. There is a good chance the service manager didn't even look to see if a recall covered it.
Also, demand to see the cylinder part bag with part number label on it for the cylinder they used on your car. Make sure it is the new part number, not the old faulty part design.
Senior Member
Joined: 11-05-2010
Posts: 1,492
From: Detroit, Michigan USA
Two months ago, my wife's 2009 HHR LS had the key get stuck in the on position, and my wife brought it to the dealer to be fixed. They told her the original cylinder was prone to that, and that they would put in a new model with the design problem fixed. They charged her about $400 because the mileage was past the 36,000 mile warranty. One month later, it happened again. This time they said they put in the old part number by mistake. She expressed her disastifaction with them (it can be very unpleasant to be on the receiving end of her expression of dissatisfaction), and asked for the corporate office contact information. A few weeks ago, they contacted us saying that our cost would be reimbursed.
It is interesting that they charged for the first repair even after other people had gotton recall notices. There is a good chance the service manager didn't even look to see if a recall covered it.
Also, demand to see the cylinder part bag with part number label on it for the cylinder they used on your car. Make sure it is the new part number, not the old faulty part design.
It is interesting that they charged for the first repair even after other people had gotton recall notices. There is a good chance the service manager didn't even look to see if a recall covered it.
Also, demand to see the cylinder part bag with part number label on it for the cylinder they used on your car. Make sure it is the new part number, not the old faulty part design.
Michelle, Chevrolet Customer Service
Senior Member
Joined: 07-23-2008
Posts: 321
From: ny
I'm going in next week to address my list 'o problems. That, and--CEL-possibly purge valve/Service Airbag Light/Flaky rear view ext mirrors finish/Rough-hard to open rear door handles/Creaky Tailgate/Rusted door bottoms.....and over 36,000 of course
Senior Member
Joined: 11-05-2010
Posts: 1,492
From: Detroit, Michigan USA
Michelle, Chevrolet Customer Service
