my dealer had to pay $0.00 the area rep has to find the money , NOT the dealer .got my free boards and paint through BBB . true ,no enforcement powers . however if you should have to go to court over this it will show you in good faith trying to settle problem. also goes as a mark against chevy. chevy will try to discourage you but it is NOT too hard. it certainly is worth it . my quote was $600.00 from dealer for the aftermarket boards .why should i pay for a problem they knew existed . see the ugly plastic pieces on your fenders ? that's chevy's solution to the fading and chipping . here's mine . BETTER BUSINESS BUREAU . what have you got to lose ? only those ugly plastic pieces . BBB costs you NOTHING . Hmmm..... let's see ...free running boards and paint job through BBB or $600.00 for something that should have been taken care of on the drawing board . at my dealer another blackk hhr owner ran into the same area rep i did and he also went immediately to BBB. he's riding around with boards and paint job NO CHARGE . again ,the dealer does not have anything to do with paying if you go through BBB .

 

Thank you all for posting your issues. We saw this as we were researching the HHR and what to buy. We made sure to get one with the running boards.
I work in Consumer Support Warranty department for a large manufacturing company. You will get further by contacting the Attorney General in your state and the state of the dealer or manufacturer. When I get a letter from the Attorney General's Office, this takes priority over other letters. The Attorney Generals office keeps track of how many complaints they get for a company and will take action when they see a pattern of the same problem that is not being resolved. Your state should also have a Department of Consumer Affairs. They will have investigators look into your situation and deal with the manufacturer directly to resolve the issue.

Hope that helps

 

Dude has the BBB got you on commission?

 

dude, i'm trying to help out here ...if all of you feel better paying $600 - $800.00 for boards and paint , knock yourselves out !! if you all have gotten NOWHERE with your dealer , FILE with BBB . it is FREE....FREE..no money from you ! what are you all afraid of ????? if you all spent the time filing with the BBB that you spend on this site complaining about it ,you would ALL have your FREE running boards and paint job , and we could be talking about something else . EVERYBODY stop whining ,stop paying and get the free running boards and paint job !!!!! it is not HARD !! JUST DO IT !!!! and i am not a dude.

 

your salesman ,dealer , service manager have no authorization to get you free running boards .they can only act if the area rep okays it .they would have to pay out of the dealers pocket. this is not fair to the dealer .anyway, stop with the dealer. file with BBB AFTER your dealer's AREA rep refuses .YOU SHOULD HAVE TO PAY NOTHING !!!!!

 

think what you could get with that money. do NOT give it to chevy.they will give you free ones .just go through the BBB . i didn't pay a cent ! chevy is NOT your friend .chevy is trying to bully hhr owners without boards to buy them to fix a problem that chevy themselves should be fixing for free. DON'T BE AFRAID !!!!!

 

If you feel so stronly against Chevy then why drive a GM vehicle? I'm not trying to start a war here but just curious. I know if I felt so strongly against a vehicle manufacturer I would sell the vehicle in question and buy one from another manufacturer.

 

stop dealing with your dealer !!!!!!! they are not in a position to give you free boards unless they want to eat the cost....and they don't want to. chevy has left their own dealers hanging . go to BBB, fill out the forms and get your boards free .one thing though , when you reach your agreement with BBB and chevy make sure you state that your FRONT doors get painted by them as well . the bulletin only states BACK doors and fenders . leave your dealers alone,it is out of their hands. do not be fooled by dealers maybe paying 50%. you will not have to pay anything if you go through BBB !!!

 

i got running boards and paint job for free. the disposition was from GM...NOT THE DEALER . i went through BBB.the dealer has nothing to do with BBB. the dealer never deals with the BBB .BBB deals with chevy directly.dealer only gets the okay from chevy AFTER BBB .

 

$280 + ????? YOU GOT BEAT BY CHEVY !!!! you could have gone through BBB and got them for FREE !! hmmmm, my money or FREE ? i chose BBB and got them FREE !!!!!!!